*Our warranty lasts for 14 days from the date your order was received, please note if 14 days have passed since you received your order, unfortunately, we can’t offer you a refund or exchange. * 

 


For an eligible return;

  1. Your item must be unused and in the same condition that you received it.

  2. It must also be in the original packaging including tags.

  3. Our free returns are strictly only applicable for any errors or damages caused by us and approved by our quality control team. This includes items not being identical to our product images shown on our website.

  4. For sizing matters or other related issues, any shipping fee back to us will not be covered and will be bared by the customer himself. However, we will be happy to give you a one-time exchange for an additional 20% Exchange Fee before proceeding.

  5. We highly recommend returning all items using a trackable shipping method, as we will not be held liable for lost packages.

  6. Any return or exchange item will have to be approved by us first before we are able to further process your request.

To complete your return, we will require your proof of purchase with us such as your order  and invoice confirmation number from us that was sent to you when your order was placed. Kindly get in touch via Whatsapp to submit your order request and our support team will assist you within 24 hours.

Notice: Do not send your purchase back to our sender’s address, we will be sending you a returning address once you contact us. A 20% restocking fee will apply for cash refunds, or a full refund on life-time store credits, so you can shop with us again anytime.


Not Accepted:

  1. Items not in its original condition, showing damage or missing parts for reasons which are not due to our error.

  2. Items which are returned after  14 days of receiving your order.

  3. Order/s that has already been processed & shipped right after cancellation is being requested.


Steps to Exchange or Refund:

  1. Contact our customer service team on WhatsApp or via our Contact Us Page and be as detailed as possible while filling in the information.

  2. After submission, allow our inspection team up to 48 hours to decide whether or not your order meets our free refund/exchange policy. If disapproved, a 20% exchange fee will be incurred to proceed with your request.

  3. Upon approval for any Exchange or Refund, you will have to submit your return/shipping slip to us via our WhatsApp or email us at contact@hype2style.com, and we will send you another email to notify you that we have confirmed your request. We will also notify you once your new item/order is being delivered.